FAQ
General FAQ
What is your turnaround time?
Most orders ship within 2–4 business days. However, since many of our items are made to order, processing times may vary depending on the complexity of the design. Larger orders may take up to 10 business days. You’ll receive tracking information as soon as your order is on its way!
Need your order by a specific date? Feel free to contact us before placing your order to ask about estimated delivery times or to request a rush option — we’ll do our best to accommodate!
Do you accept returns or exchanges?
Because each item is custom-made just for you, we do not accept returns or exchanges on personalized products.
Non-Custom Items
If you purchased a non-personalized item, we accept returns within 14 days of delivery, unused and in original packaging. Return shipping is the buyer’s responsibility.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, email us at contact@somethingartsyllc.com with:
- Your order number
- A clear photo of the item
- A brief description of the issue
We’ll respond within 1 business day and work quickly to resolve it.
Are you able to send me a proof before shipping out my product?
We do not send any finished engraved and or cut proofs. The only proof we can send is a digital design proof.
How do I get in touch with you?
Please fill out the form in the contact us section on our website or send us an email at contact@somethingartsyllc.com
Custom Items
Are you able to create a custom item or design?
Yes, please reach out to us and we would be happy to work with you on a custom item or design. Please note, a design fee may apply depending on the complexity of the item and or design.
Are you able to engrave my logo?
Yes, we ask that all logos be sent in black and white and in either PNG or SVG format.
If you have a question that isn't answered on our FAQ page, please don't hesitate to contact us directly. We're here to help!