FAQ

General FAQ

What is your turnaround time?

We do our best to fulfill and ship orders out within 5-7 business days, sometimes sooner. Please note that turnaround time may be longer during holidays and can also depend on current production schedule.

Do you accept returns or exchanges?

We do not accept returns or exchanges and all sales are final. However if there is an issue with your order, please reach out to us directly via email at somethingartsyllc@gmail.com

Please note that we do not offer refunds for delays due to shipping. We do not have any control once the package is turned over to the shipping carrier. If you need your order by a certain date, please email us first so we can let you know if that date is possible or not.

Are you able to send me a proof before shipping out my product?

We do not send any finished engraved and or cut proofs. The only proof we can send if requested is a digital design proof.

How do I get in touch with you?

Please fill out the form in the contact us section on our website or send us an email at somethingartsyllc@gmail.com

Custom Items

Are you able to create a custom item or design?

Yes, please reach out to us and we would be happy to work with you on a custom item or design. Please note, a design fee may apply depending on the complexity of the item and or design.

Are you able to engrave my logo?

Yes, we ask that all logos be sent in black and white and in either PNG or SVG format.

If you have a question that isn't answered on our FAQ page, please don't hesitate to contact us directly. We're here to help!